From Compliance to Catalyst: How Parexel’s CIO Builds for Impact

Jonathan Shough, CIO of Parexel, joins us to talk about leading data modernization in one of the world’s most regulated industries. He shares how compliance can be reframed as an enabler, not a blocker—and why it’s critical to deliver value to patients, not just platforms. We get into Parexel’s pragmatic approach to AI adoption, the role of human interaction in digital transformation, and what it really means to modernize data infrastructure without breaking what works. If you’re balancing transformation with trust—or just trying to give your teams back their Fridays—this one’s for you.

Data Silos: What They Are and How to Break Free of Them

It’s an all-too-familiar story. An internal team, fired up by the potential of becoming a data-driven department, invests in a new tool. Excited, they begin installing the platform and collecting data. Other departments aren’t even aware of the new venture.

Over time, the team runs into problems. They can’t integrate their data with their front-line sales teams. They’re missing key context to make the data useful. Worse, the data team (who found out about the tool six weeks after onboarding) has bad news: the platform doesn’t integrate well with the broader tech stack.

When internal teams or departments isolate data sources, it leads to “data silos”. As a result, critical business decisions get stalled; reports get delayed. All because data gets stuck—trapped across departments, disparate systems, or in new tools. 

When data isn’t accessible, it isn’t useful. That’s why data silos aren’t just a technical inconvenience—they’re a significant obstacle to any company hoping to become data-driven or build advanced data systems, such as AI applications.  

In this article, we’ll explore the root causes of data silos. We’ll explain how to spot them early, and outline what it takes—both technically and organizationally—to break down data silos at scale. 

What Are Data Silos—and Why Do They Happen?

A data silo is when an isolated collection of data, controlled by one department or system becomes less visible or inaccessible to others. When data isn’t unified or intentionally distributed, they can end up in data silos.

Common factors that lead to data silos include:

  • Departmental autonomy or misalignment
  • Lack of communication between teams or functions
  • Legacy systems that don’t connect well with modern tools
  • Mergers and acquisitions that leave behind legacy or fragmented systems
  • Security and compliance controls that restrict access too broadly

Early Warning Signs of a Data Silo

Data silos rarely appear overnight. There are often red flags you can look out for that suggest one may be forming:

  • Conflicting Dashboards: Teams relying on separate dashboards or analytics tools with conflicting metrics
  • Manual Workarounds: Analysts must turn to manual processes and time-consuming workflows to reconcile data across departments
  • Duplicate Data Sets: Multiple versions of the same data set end up stored in different data repositories, with no obvious data ownership
  • Reporting Bottlenecks: Teams face frustrating delays in cross-functional reporting or decision-making
  • Poor data quality: Through inconsistent data formats or inaccurate data
  • Integration Friction: Technical teams are hindered by lack of access or interoperability

The Business Impacts of Data Silos

Inefficiencies and Double Work

One of the most frustrating aspects of data silos are the inefficiencies they cause. Without a centralized approach to data management, teams duplicate efforts—cleaning, transforming, or analyzing the same data multiple times across departments. Teams waste valuable resources and time chasing down data owners or manually reconciling conflicting information.

These redundant processes don’t just waste valuable resources—they increase the likelihood of human error. Consider when two departments maintain similar customer datasets—each with minor discrepancies—that lead to mismatched campaign reports or billing issues. Over time, these inefficiencies compound to erode trust and limit a company’s chance at becoming truly data-driven.

Incomplete Data Leads to Guesswork

Silos distort the truth. When data is incomplete or inconsistent, key stakeholders make decisions based on faulty assumptions—forced to rely on outdated reports or fragmented insights. The impact is significant, especially in sectors such as healthcare and financial services, where incorrect or missing data can have devastating consequences for the user or customer experience. 

In healthcare, disconnected patient records delay treatment, compromise care coordination, and lead to duplicate testing. In finance, internal teams working from mismatched data sets risk inaccurate reports or unreliable forecasts. 

Increased Security and Compliance Risk

Siloed data environments increase the risk of data security gaps and compliance failures. When teams lack data access, they miss breaches, apply inconsistent access rules, and lose track of who’s handling sensitive data.

Companies subject to HIPAA, GDPR, or SOC 2 regulations, may face penalties if data governance practices are inconsistent across the business. A decentralized view of data also makes it more difficult to perform audits or protect access to sensitive records.

Breaking Down Data Silos: How to Do It

Eliminating data silos takes more than a new platform or patchwork fix. It requires a combination of modern technology, clarity on the overall data strategy, and cultural change. Let’s explore how organizations can break down silos, building a single source of truth, and turn their enterprise data into a competitive advantage.

Unify Disconnected Systems with Data Integration 

Start by centralizing fragmented data with integration tools. Data storage solutions like data warehouses, data lakes, and data lakehouses offer scalable foundations for consolidating siloed data. Data lakes, for example, are becoming increasingly popular for their flexibility at handling both structured and unstructured data in diverse formats.

But structure isn’t enough—connectivity between systems is critical. 

APIs, middleware, and data pipelines help bridge systems, enabling consistent sharing across platforms. For enterprises that require fresh, real-time data—such as financial services, logistics, or ecommerce—real-time integration is a key differentiator.

Change Data Capture (CDC) is a powerful way to transform and connect disparate platforms within cloud environments in real time, integrating systems through in-flight transformation without disrupting performance.

Build a Connected Data Fabric 

A data fabric offers a virtualized, unified view of distributed data. It connects data across hybrid environments while applying governance and metadata management behind the scenes.

By automating data discovery, enrichment, transformation, and governance, data fabrics remove the need for manual data cleaning. The result is less mundane work, more self-serve access— without compliance headaches.

From analytics platforms to machine learning pipelines, data fabrics enable consistent access and context—regardless of where data lives.

Get AI-Ready with Unified, Real-Time Streams

AI can’t run on stale data. For models to learn, predict, and personalize in real time, they need clean, unified streams of information.

Real-time data streaming delivers this by feeding fresh, enriched data directly into analytics and AI pipelines. It’s essential to work with platforms that enable SQL streaming so data teams can filter, transform, and enhance data in motion—before it lands in its destination.

When companies prepare and stream data in real time, they don’t just move faster. They give AI models the fresh inputs they need to deliver powerful outcomes, like personalization or anomaly detection at scale.

Create a Culture That Fosters Shared, Real-Time Insights

Breaking down data silos isn’t just about technology; it’s about company culture and how the organization approaches data management across different departments. Data sharing is a muscle organizations can learn to flex. Over time, internal business units can shift from guarding data to collaborating on it. 

That means creating centralized governance, aligning incentives, and promoting cross-functional collaboration. Building shared KPIs, assigning data champions, and educating departments on the risks of data silos can help to make sharing information the norm, not the exception.

Ultimately, the most successful organizations treat data as a shared resource. When data flows across different teams in real time, they make better, faster, more unified decisions.

How Real-Time Data Streaming Can Help to Break Down Data Silos

Breaking down silos requires more than data unification. The ideal data strategy focuses on making that data useful the moment it’s born. That’s where real-time data streaming comes in. By continuously moving and processing data, streaming makes it possible to integrate data across silos, make systems more responsive, and enable intelligence systems like real-time AI.

The Role of Real-Time Streaming

Real-time data streaming is the continuous flow of data from source systems into target environments—processing each event as it happens. Unlike batch pipelines, which collect and process data in scheduled intervals, streaming delivers insights in seconds.

Velocity matters. The ability to act on live data can be the difference between solving a problem in the moment or reacting after it’s already made an impact. From fraud detection to inventory management, real-time streaming keeps everyone in sync with what’s actually happening, before it’s too late to act on. 

Using Streaming to Break Down Data Silos

Real-time streaming is one of the most effective ways to unify siloed data. It connects systems in motion, pulling in data from databases, apps, cloud platforms, IoT sources, and messaging streams like Apache Kafka—making it immediately usable across the business.

Take airlines, for example. They use streaming to monitor aircraft telemetry, weather changes, and flight path data in real time—enabling dynamic rerouting and proactive maintenance

In ecommerce, real-time streaming unifies inventory updates, order forms, and customer notifications, keeping crucial information in sync for cross-functional teams.

Real-World Success: Unifying Real-Time Data for Smarter Shelf Management 

Morrisons, a leading UK supermarket chain with over 500 stores, needed to modernize its operations to improve shelf availability, reduce errors, and enhance the in-store experience. Legacy, batch-based systems delayed company data delivery and threatened to hold them back. 

By implementing Striim, Morrisons was able to deliver real-time actionable insights from its Retail Management System (RMS) and Warehouse Management System (WMS) into Google BigQuery—creating a centralized, fresh view of sales activity across the business.

As Chief Data Officer Peter Lafflin put it, Morrisons moved “from a world where we have batch-processing to a world where, within two minutes, we know what we sold and where we sold it.”

With real-time, unified insights in place, the retailer was able to:

  • Optimize shelf replenishment using AI and real-time signals
  • Improve customer experience with better availability and fewer missed sales
  • Streamline operations by reducing waste, improving inventory accuracy, and staying ahead of supply chain disruptions

This shift didn’t just improve efficiency for Morrisons. It helped them to unify data management from multiple systems and teams, enabling them to break down data silos to unlock the full power of real-time retail intelligence.

Breaking Silos Isn’t Optional—It’s Foundational

Data silos aren’t just an inconvenience. They’re a fundamental barrier to speed, scale, and data-informed decisions. 

Integration isn’t a single tool. It’s an approach—a new way of thinking about democratized data management. One that combines integrative solutions, unified architecture, and a culture shift that promotes democratized insights and data sharing. That’s how companies move from fragmented systems to enterprise-wide intelligence.

Striim supports this shift with:

  • Change Data Capture (CDC) for real-time, low-latency data—transformed mid-flight.
  • Streaming SQL to enrich and filter data in motion.
  • Striim Copilot bringing natural language interaction into the heart of your data infrastructure.
  • Real-Time AI-Powered Governance ensures your AI and analytics pipelines are governed from the start, detecting sensitive customer data before it enters the stream and enforcing compliance with regulatory requirements. 

Curious to learn more? Book a demo to explore how Striim helps enterprises break down data silos and power real-time AI—already in production at the world’s most advanced companies.

A Guide to Getting AI-Ready Part 1: Building a Modern AI stack

The AI era is upon us. For organizations at every level, it’s no longer a question of whether they should adopt an AI strategy, but how to do it. In the race for competitive advantage, building AI-enabled differentiation has become a board-level mandate. 

Getting AI-Ready

The pressure to adopt AI is mounting; the opportunities, immense. But to seize the opportunities of the new age, companies need to take steps to become AI-ready.

What it means to be “AI-ready”:

AI readiness is defined as an organization’s ability to successfully adopt and scale artificial intelligence by meeting two essential requirements: first, a modern data and compute infrastructure with the governance, tools, and architecture needed to support the full AI lifecycle; second, the organizational foundation—through upskilling, leadership alignment, and change management—to enable responsible and effective use of AI across teams. Without both, AI initiatives are likely to stall, remain siloed, or fail to generate meaningful business value.

For the purpose of this guide, we’ll explore the first part of AI-readiness: technology. We’ll uncover what’s required to build a “modern AI stack”—a layered, scalable, and modular stack that supports the full lifecycle of AI. Then in part 2, we’ll dive deeper into the data layer—argubaly the most critical element needed to power AI applications. 

But first, let’s begin by unpacking what an AI stack is, why it’s necessary, and what makes up its five core layers.

What is a Modern AI Stack?

A “modern AI stack” is a layered, flexible system designed to support the entire AI lifecycle—from collecting and transforming data, to training and serving models, to monitoring performance and ensuring compliance. 

 

Each layer plays a critical role, from real-time data infrastructure to machine learning operations and governance tools. Together, they form an interconnected foundation that enables scalable, trustworthy, and production-grade AI.

Let’s break down the five foundational layers of the stack and their key components.

The Five Layers of the Modern AI Stack

The Infrastructure Layer

 

The infrastructure layer is the foundation of any modern AI stack. It’s responsible for delivering the compute power, orchestration, and network performance required to support today’s most demanding AI workloads. It enables everything above it, from real-time data ingestion to model inference and autonomous decisioning. And it must be built with one assumption: change is constant. 

Flexibility, scalability are essential

The key considerations here are power, flexibility, and scalability. Start with power. AI workloads are compute-heavy and highly dynamic. Training large models, running inference at scale, and supporting agentic AI systems all demand significant, on-demand resources like GPUs and TPUs. This makes raw compute power a non-negotiable baseline.

Just as critical is flexibility. Data volumes surge. Inference demands spike. New models emerge quickly. A flexible infrastructure (cloud-native, containerized systems) lets teams adapt fast and offer the modularity and responsiveness required to stay agile.

Finally, infrastructure must scale seamlessly. Models evolve, pipelines shift, and teams experiment constantly. Scalable, composable infrastructure allows teams to retrain models, upgrade components, and roll out changes without risking production downtime or system instability.

Here’s a summary of what you need to know about the infrastructure layer.

  • What it is: This is the foundational layer of your entire stack— the compute, orchestration, and networking fabric that all other parts of the AI stack depend on.
  • Why it’s important: AI is computationally heavy, dynamic, and unpredictable. Your infrastructure needs to flex with it — scale up, scale down, distribute, and recover — seamlessly.
  • Core requirements: 
    • A cloud-native, modular architecture that’s designed to evolve with your business needs and technical demands.
    • Elastic compute with support for GPUs/TPUs to handle AI training and inference workloads.
    • Built-in support for agentic AI frameworks capable of multi-step, autonomous reasoning. 
    • Infrastructure resiliency, including zero-downtime upgrades and self-healing orchestration.

Data Layer

 

Data is the fuel. This layer governs how data is collected, moved, shaped, and stored—both in motion and at rest—ensuring it’s available when and where AI systems need it. Without high-quality, real-time data flowing through a reliable platform, even the most powerful models can’t perform.

That’s why getting real-time, AI-ready data into a reliable, central platform is so crucial. (We’ll cover more on this layer, and how to select a reliable data platform in Part 2 of this series). 

AI-ready data is timely, trusted, and accessible.

AI systems need constant access to the most current data to generate accurate and relevant outputs. Especially for real-time use cases such as models driving personalization, fraud detection, or operational intelligence. Even outside of these specific applications, fresh, real-time data is vital for all AI use cases. Stale data leads to inaccurate predictions, lost opportunities, or worse—unhappy customers. 

Just as important as timeliness is trust. You can’t rely on AI applications driven by unreliable data—data that’s either incomplete, inconsistent (not following standardized schemas), or inaccurate. This undermines outcomes, erodes confidence, and introduces risk. Robust, high-quality data is essential ensuring accurate, trustworthy AI outputs. 

Here’s a quick rundown of the key elements at the data layer. 

  • What it is: The system of record and real-time delivery that feeds data into your AI stack. It governs how data is captured, integrated, transformed, and stored across all environments. It ensures that data is available when and where AI systems need it.
  • Why it’s important: No matter how advanced the model, it’s worthless without relevant, real-time, high-quality data. An AI strategy lives or dies by the data that feeds it. 
  • Core requirements: 
    • Real-time data movement from operational systems, transformed mid-flight with Change Data Capture (CDC).
    • Open format support, capable of reading/writing in multiple formats to manage real-time integration across lakes, warehouses, and APIs.
    • Centralized, scalable storage that can manage raw and enriched data across hybrid environments.
    • Streamlined pipelines that enrich data in motion into AI-ready formats, such as vector embeddings for Retrieval-Augmented Generation (RAG), to power real-time intelligence.

AI/ML Layer

 

The AI/ML layer is where data is transformed into models that power intelligence—models that predict, classify, generate, or optimize. This is the engine of innovation within the AI stack, converting raw data inputs into actionable outcomes through structured experimentation and iterative refinement. 

Optimize your development environment—the training ground for AI

To build performant models, you need a development environment that can handle full-lifecycle model training at scale: from data preparation and model training to tuning, validation, and deployment. The flexibility and efficiency of your training environment determine how fast teams iterate, test new architectures, and deploy intelligent systems. 

Modern workloads demand support for both traditional ML and emerging LLMs. This includes building real-time vector embeddings, semantic representations that translate unstructured data like emails, documents, code, and tickets into usable inputs for generative and agentic systems. These embeddings provide context awareness and enable deeper reasoning, retrieval, and personalization capabilities.

Let’s summarize what to look out for:

  • What it is: This is where raw data is transformed into intelligence—where models are designed, trained, validated, and deployed to generate predictions, recommendations, or content. 
  • Why it’s important: This is where AI comes to life. Without this layer, there’s no intelligence — you have infrastructure without insight. The quality, speed, and reliability of your models depend on how effectively you manage the training and experimentation process. 
  • Core requirements: 
    • Full-lifecycle model development environments for traditional ML and modern LLMs.
    • Real-time vector embedding to support LLMs and agentic systems with semantic awareness.
    • Access to scalable compute infrastructure (e.g., GPUs, TPUs) for training complex models.
    • Integrated MLOps to streamline experimentation, deployment, and monitoring.

Inference and Decisioning Layer

 

The inference layer is where AI systems are put to work. This is where models are deployed to answer questions, make predictions, generate content, or trigger actions. It’s where AI begins to actively deliver business value through customer-facing experiences, operational automations, and data-driven decisions.

Empower models with real-time context 

AI must be responsive, contextual, and real-time. Especially in user-facing or operational settings—like chatbot interfaces, recommendation engines, or dynamic decisioning systems—context is everything. 

To deliver accurate, relevant results, inference pipelines should be tightly integrated with retrieval logic (like RAG) to ground outputs in real-world context. Vector databases play a critical role here, enabling semantic search alongside AI to surface the most relevant information, fast. The result: smarter, more reliable AI that adapts to the moment and drives better outcomes.

To sum up, here are the most important considerations for the inference layer:

  • What it is: This is the activation point — where trained models are deployed into production and begin interacting with real-world data and applications.
  • Why it’s important: Inference is where AI proves its worth. Whether it’s detecting fraud in real time, providing recommendations, or automating decisions, this is the layer that impacts customers and operations directly.
  • Core requirements: 
    • Model serving that hosts trained models for fast, scalable inference. 
    • The ability to embed AI directly into data streams for live decision-making.
    • RAG combines search (using vector databases) alongside AI to ground outputs in real-time context.
    • Flexible deployment interfaces (APIs, event-driven, etc.) that integrate easily into business workflows.

Governance Layer

 

AI is only as trustworthy as the data it’s built on. As AI scales, so do the risks. The governance layer exists to ensure your AI operates responsibly by securing sensitive data from the start, enforcing compliance, and maintaining trust across every stage of the AI lifecycle.

Observe, detect, protect

With the right governance in place, you can be confident that only clean, compliant data is entering your AI systems. Embed observability systems into your data streams to flag sensitive data early. Ideally, automated protection protocols will find and protect sensitive data before it moves downstream—masking or encrypting or tagging PII, PHI, or financial data to comply with regulatory standards. 

Effective governance extends to the behavior of the AI itself. Guardrails are needed not only for the data but for the models—monitoring for drift, hallucinations, and unintended outputs. Full traceability, explainability, and auditability must be built into the system, not bolted on after the fact.

To sum up governance:

  • What it is: This is your oversight and control center — it governs the flow of sensitive data, monitors AI performance and behavior, and ensures compliance with internal and external standards.
  • Why it’s important: You can’t operationalize AI without trust. Governance ensures your data is protected, your models are accountable, your systems are resilient in the face of scrutiny, drift, or regulation, your business is audit-ready.
  • Core requirements: 
    • Built-in observability that tracks performance, ensures data quality, and operational health.
    • Proactive detection of sensitive data (PII, financial, health) before it moves downstream.
    • Real-time classification and tagging to enforce policies automatically.
    • Full traceability and audit logs to meet internal standards and external regulations.
    • AI behavior monitoring to detect anomalies, reduce risk, and prevent unintended or non-compliant outputs.

The Foundation for AI Success

The AI era comes with a new set of demands—for speed, scale, intelligence, and trust.

While many organizations already have elements of a traditional tech stack in place: cloud infrastructure, data warehouses, ML tools, those are no longer enough. 

A modern AI stack stands apart because it’s designed from the ground up to: 

  • Operate in real time, ingesting, processing, and reacting to live data as it flows.
  • Scale elastically, handling unpredictable surges in compute demand from training, inference, and agentic workflows.
  • Enable AI-native capabilities like vector embeddings, RAG, autonomous agents that reason, plan, and act in complex environments.
  • Ensure trust and safety by embedding observability, compliance, and control at every layer. 

Without this layered, flexible, end-to-end foundation, AI initiatives will stall before they ever generate value. But with it, organizations are positioned to build smarter products, unlock new efficiencies, and deliver world-changing innovations. 

This is the moment to get your foundation right. To get AI-ready. 

That covers the five main layers in a modern AI-stack. In part 2, we’ll dive deeper into the data layer specifically, and outline how to attain AI-ready data. 

Joe Reis on Staying Grounded in a Fast-Moving Data World

https://www.youtube.com/watch?v=Ft0qY55Rsqw

Joe Reis joins us to reflect on life after Fundamentals of Data Engineering, what makes data content worth consuming, and why good taste matters as much as technical skill. We talk about burnout in big tech, the myth of AI replacing everyone, and how Discord communities, DJ sets, and a sense of humor are helping shape the future of data. This one’s part industry pulse check, part real talk.

Follow Joe on:

AI Meets Data Infrastructure: Cost, Performance, and What’s Coming Next — with Barzan Mozafari

http://youtu.be/0xj2-PRX2R8

Barzan Mozafari, CEO of Keebo and former computer science professor, joins us to explore how AI is changing the way data teams work. We talk about the hidden inefficiencies in cloud data platforms like Snowflake and Databricks, how reinforcement learning can automate performance tuning, and why the tradeoff between cost and speed isn’t always what it seems. Barzan also shares thoughts on LLMs, the future of conversational analytics, and what data teams should (and shouldn’t) try to build themselves.

Follow Barzan on LinkedIn

Keebo – https://keebo.ai/ 

Back to top